Why is Ottawa shipping $5 flat?
If you live in Ottawa, we will personally deliver your order! In order to reduce our environmental impact, we aim to deliver once a week.
How long does shipping take?
Orders within Canada typically take 3-7 business days once they've been shipped out. International orders can take longer depending on where it’s travelling, but typically range from 5-18 days. Your order can take anywhere from 24 hours to 7 days to be prepared for shipment - Please be patient with us and feel free to reach out with any questions!
Do I have to pay customs fees?
If you're ordering outside of Canada, we have no control over any additional customs fees that occur. We do not cover customs fees or any reimbursements related to customs fees.
What size should I buy?
Hats: One size fits all!
Can I return my purchase if needed?
Please send us an e-mail at firstname.lastname@example.org to get your issue resolved and see if you are eligible for a refund! In general, we can return and exchange any unworn, unwashed, or defective merchandise. You will be responsible for any additional shipping costs and/or customs fees.
How can I become an LVD sponsored athlete and/or ambassador?
We are not currently running any sponsorships for athletes. At this time, we welcome you to join the LVD family and show your support by tagging us in your photos and using #LiftDifferently to help spread the movement!
How do I tell the world about my sweet new gear and the donation I made?
Use #LiftDifferently to help spread the movement, show us how good you look in your new gear, and appear on our website’s Instagram feed!
Didn’t answer your question? Please shoot us an email at email@example.com and we would be happy to help!